Would Your Tip Jar be Full?

What do you do to ensure that you are creating a relationship with your customers? I recently went to my local car wash when I saw this tip jar. Apparently “car wash attendant” was as personal as it gets. (I chose not to leave a tip to the generic “attendant.”) On the flip side, one of my favorite coffee shops always has dueling tip jars, like, “Seinfeld or Friends,” “The Simpsons or The Family Guy,” “PB&J or Fluffer-nutter,” and “Batman or Superman?” It may be a simple thing, but the rivalries engage customers, spark conversations and, subsequently, both tip jars always see some action. How engaged are the people in your sales and customer service departments, management team, etc., when …

Creating Balance

Are you looking for more balance in your life? In order to create a life that is balanced, you first need to have clarity about what life balance ultimately looks like for you. What components must be in place for you to truly feel balance in your life? Once you have clarity on what balance looks like, feels like, etc., your quest is not in just keeping it, but also how to regain it when it’s lost. I learned in Sanchin-Ryu Karate that closing the gap from when we lose balance to where we regain it is where our work lies. Losing balance in life is inevitable. Once we have mastered regaining balance, we can be in that space more …