Would Your Tip Jar be Full?
What do you do to ensure that you are creating a relationship with your customers? I recently went to my local car wash when I saw this tip jar. Apparently “car wash attendant” was as personal as it gets. (I chose not to leave a tip to the generic “attendant.”) On the flip side, one of my favorite coffee shops always has dueling tip jars, like, “Seinfeld or Friends,” “The Simpsons or The Family Guy,” “PB&J or Fluffer-nutter,” and “Batman or Superman?” It may be a simple thing, but the rivalries engage customers, spark conversations and, subsequently, both tip jars always see some action. How engaged are the people in your sales and customer service departments, management team, etc., when …