“What is it?” – Chris Yonker speaks on creating change.

In this video, Chris Yonker pinpoints the first two questions to ask yourself when deciding to make a change in your business or personal life. First, what do you want? Identify your true desire, without questioning how you will get there. What is your nirvana? Second, where are you now? Explore where you stand mentally, physically, spiritually, and emotionally surrounding your desire, and what you can do to elevate yourself to become that person.

Creating Change

Do you need to make a change in your business or personal life? You are always living the physical existence of your internal belief system. Everything that happens around you ultimately comes from a map instilled inside of you. It is up to you alone to create change for yourself, and strip away the parts of you that are not really you or who you want to be. The person that you are before making these conscious changes is based on programming and not on the truth. In this video, Chris Yonker encourages you to accept responsibility for your choices and recognize your own ability to control your thoughts, feelings, and actions to make positive changes.      

Success leaves clues: Finding a coach to propel you towards success

As entrepreneurs and business owners, we all want to be good at whatever it is we have chosen to do. One of the most important steps you can take in personal development is to find someone who is the best in your field and ask them to guide you, someone who can navigate you through waters that you’re not yet capable of navigating on your own. Now a leading consultant and coach himself, Chris Yonker talks in this video about his experience with his coach and the importance of the relationship that rapidly propelled him towards success.  

Would Your Tip Jar be Full?

What do you do to ensure that you are creating a relationship with your customers? I recently went to my local car wash when I saw this tip jar. Apparently “car wash attendant” was as personal as it gets. (I chose not to leave a tip to the generic “attendant.”) On the flip side, one of my favorite coffee shops always has dueling tip jars, like, “Seinfeld or Friends,” “The Simpsons or The Family Guy,” “PB&J or Fluffer-nutter,” and “Batman or Superman?” It may be a simple thing, but the rivalries engage customers, spark conversations and, subsequently, both tip jars always see some action. How engaged are the people in your sales and customer service departments, management team, etc., when …

Is Your Team Good Enough to Keep Customers Coming Back?

Whether you sell goods or services, very few things will trump your customer’s experience. When I work with clients, I often ask them how they improve the caliber of the experience they provide to their customers. The answers I usually get are the results of satisfaction surveys and the number of complaints filed in the customer service department. These may be valid data points, but they really don’t provide the true pulse of what is happening. The most optimal way to improve the experience you provide your clients is to first define what that means to you and your organization. For a service-driven company, the definition should include all the touch points that exist between your customer and you for …